Privacy Policy
Privacy Policy for On Sameday Delivery Inc.
At On Sameday Delivery Inc., your privacy is our utmost priority. We are committed to maintaining the confidentiality, integrity, and security of any personal information you provide. This privacy policy outlines how we collect, use, and protect your data to ensure a seamless and secure experience while engaging with our services.
1. Online Presence: Website and Social Media Pages
When you visit our website or engage with us through our social media channels, we may collect certain information to provide and improve our services. By sharing your contact details, including phone numbers through chat or forms, you consent to receiving communications from us, including SMS messages and calls. We use your information exclusively to facilitate our delivery services and enhance your user experience.
2. Consent for SMS and Call Communication
As part of our commitment to transparency and respect for your preferences, On Sameday Delivery Inc. ensures that you explicitly consent to receive SMS messages and calls. During the registration or inquiry process, we ask for your mobile number along with an acknowledgment to receive communications from On Sameday Delivery Inc.. Your consent is collected through the following channels:
- Online Registration Forms
- Service Inquiry Forms
- Chatbot Interaction
You have the right to opt out of receiving SMS or calls at any time. Simply reply "STOP" to any SMS communication or request to be removed from our call list through our customer service team to withdraw your consent. Once you opt out, you will no longer receive further messages or calls.
3. Information We Collect
We collect only the necessary information to provide our services efficiently. This may include:
- Full Name
- Email Address
- Phone Number
- Location Data (for delivery purposes)
- Service Request Details
- Browsing Data (to enhance website experience)
We ensure that the information you provide is handled with the utmost confidentiality and security.
4. How We Use Your Information
The information collected is used for the following purposes:
- Service Fulfillment: To manage and process delivery requests promptly.
- Personalized Experience: To tailor communications and services according to your preferences.
- Customer Support: To address inquiries and provide efficient support, including through SMS and calls.
- Operational Improvement: To enhance the quality of our services through customer feedback and data analysis.
- Legal Compliance: To comply with legal obligations and protect our rights.
Your data helps us streamline our delivery operations and improve the quality of service you receive.
5. DATA SHARING PRACTICES
On Sameday Delivery Inc. does not sell or trade your personal information. We may share your data only under the following circumstances.
- Service providers: Trusted third-party providers assisting in our operations, such as logistics partners or IT services, who are bound by confidentiality agreements.
- Legal Obligations: In compliance with legal processes or to enforce our rights if required by law.
We ensure that any data shared with external parties is handled responsibly and solely for the purposes outlined in this privacy policy.
SMS Consent or phone numbers are not shared for the purpose of SMS with third parties or affiliates."
6. Security of Your Information
We take data security seriously. On Sameday Delivery Inc. implements industry-standard security measures, including encryption and access control, to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.
7. Your Rights and Choices
You have the right to access, update, or request the deletion of your personal information at any time. If you choose to withdraw consent for receiving SMS messages or calls, you may do so through the opt-out mechanisms provided, including responding with "STOP" or contacting our customer service team.
8. Privacy Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and where necessary, we will notify you through the contact details you have provided.